A new enquiry? It's already answered.
Handled replies to every website enquiry in seconds, by text and email, asks the questions you'd ask, and hands you a lead that's ready to quote.
- 🇬🇧 UK-based
- GDPR compliant
- No contract
- Cancel any time
The first to reply usually wins. It's rarely you.
A new enquiry comes in while you're up a ladder or under a sink. By the time you see it that evening, they've messaged three other firms and booked whoever answered first. The work was yours to lose, and a slow reply loses it.
Three steps, and you never touch your phone.
An enquiry lands
Someone fills in the form on your website. It comes straight to Handled, day or night.
Handled replies in seconds
It texts and emails them back instantly in your tone, asks the questions you'd ask, and works out how urgent it is.
You get a lead ready to quote
You get a tidy summary with what they want, when, and how to reach them. You just pick up the phone.
The whole thing, in sixteen seconds.
Every enquiry gets a reply before it goes cold.
The moment a lead comes in, Handled texts and emails them back. Not a generic auto-reply, a real answer that names your business and their job, so they know they're in good hands and stop shopping around.
- A text and an email, within seconds
- Written in your tone, not robotic
- Names the job they actually asked about
- Every reply logged, so nothing's lost
It qualifies the lead so you don’t have to.
Handled asks the questions you'd ask, in a simple chat link or by text: what the job is, where, how soon. It keeps going until it has what you need, then hands you a summary that's ready to quote.
- Your questions, asked for you
- A friendly chat link, or plain text
- Builds a ready-to-quote summary
- Flags the hot ones first
It chases the ones who go quiet.
Most leads don't reply first time. Handled follows up for you, a gentle nudge after a day, three days, and a week, so the maybes don't slip away while you're on the tools.
- Automatic nudges at 1 day, 3 days, a week
- Stops the moment they reply
- Every message in your tone
- No lead left hanging
Your trade, your tone, your questions.
Set your tone once, plumber-direct or warm and chatty, add anything you always want said, and Handled replies the way you would. And if someone's in real trouble, like a gas leak or no heat with a newborn, it spots the emergency and tells them to call 999 straight away.
- Pick your tone and trade
- Add your own must-say lines
- Set your own qualifying questions
- Emergencies spotted and flagged
If people message you for a price, it works for you.
Handled doesn't care what trade you're in. If customers find you online and get in touch, it makes sure you're the one who answers first.
- Plumber
“Burst pipe, needs someone today.”
- Electrician
“Fuse board keeps tripping, wants a quote.”
- Builder
“Single-storey extension, planning approved.”
- Roofer
“Slipped tiles after the storm.”
- Cleaner
“End of tenancy, four-bed, this week.”
- Landscaper
“New patio and turf, spring job.”
The questions everyone asks.
Is it just a generic auto-reply?
No. It writes a real reply that names your business and the job they asked about, in your tone, and asks the questions you'd ask to qualify them.
How fast does it reply?
Within seconds of the enquiry landing, by text and email.
What if it's an emergency?
Handled spots emergencies like a gas leak or no heat for a vulnerable household, tells the customer to call 999 or the gas line straight away, and alerts you.
Do I have to do anything?
No. The replies, the questions and the follow-ups happen on their own. You get a summary when a lead's ready, and you take it from there.
Will the customer know it is automated?
The first acknowledgement is clearly automated, as the rules require, but it is warm and specific, not a robot. You take over the real conversation.
How do they reply?
By text, or through a simple chat link. Their replies come back to you, logged against the lead.
Be the one who answers first.
Fourteen days free, then £20 a month per tool, or £49.99 for all three. No contract. If it doesn't earn its keep, leave.