How Handled works
All through WhatsApp. All running in the background. Built for tradespeople who are busy on the tools, not sitting at a laptop.
Tom Mitchell
New website enquiry · Highgate
Boiler is working, but it keeps losing pressure. Could someone take a look this week?
Website form · 8:42am
Hi Tom — Dave at Northway here, thanks for getting in touch. Quick few questions so we can help properly.
How often is the pressure dropping, when are you free this week, and is a phone call best?
Pretty much every day. Free all this week. Yeah a call works.
Cheers Tom. Dave will give you a ring this afternoon.
Quote sent before you leave the job.
Send a voice note with the job details. Handled transcribes, builds a professional quote, and fires it to your customer — all before you start the engine.
Send a WhatsApp voice note
Job type, price, customer name, when you can start — just talk naturally.
Get a preview back
Handled sends you a formatted quote to approve. Tweak anything before it goes.
Customer gets it instantly
A branded quote lands in their inbox and by SMS — professional every time.
Handled · Quotes
WhatsApp · Northway
🎙️ Voice note (28s)
Priya Shah — replace two radiators, fit thermostatic valves, flush the system. £780 + VAT. Tuesday or Thursday.
Got it. Drafting the quote now…
✅ Quote ready — Priya Shah · £780 + VAT
Reply ✓ to send by email and SMS.
✓
Sent to Priya. Email + SMS delivered.
What you get
- Voice note → professional quote
- Auto 48-hour follow-up
- Branded email + SMS to customer
- All quotes saved in one place
Every job building your name online.
WhatsApp a few job photos and Handled does the rest — post goes live on social media, customer gets a review request, your reputation grows on autopilot.
WhatsApp a few job photos
Add one line of context — the job type, location, whatever you want.
A post goes live on Instagram and Facebook
Branded with your business name. No logging into anything.
Your customer gets a review request
An automatic SMS asks them to leave a Google review. Timed well, done right.
Handled · Reputation
WhatsApp · Northway
📸 3 photos
Bathroom refit · Finchley
Just finished a full bathroom for Sarah Jenkins.
Lovely job. Drafted a post and a review request.
📱 "Full bathroom refit wrapped today in Finchley — new suite, tiled floor to ceiling."
Reply ✓ to publish and send the review request.
✓
Posted. Review request sent to Sarah.
What you get
- Job photos → social posts
- Auto Google review requests
- Facebook + Instagram publishing
Qualified leads, ready to call back.
A lead submits your website form. Handled replies instantly, asks a few quick questions by SMS, and sends you a callback-ready summary. Automated follow-ups run for 72 hours.
Lead submits a form on your website
They're expecting to wait hours. Handled replies in seconds.
A few quick questions by SMS
Budget, urgency, job details — collected before you even know the lead exists.
You get a callback-ready summary
Everything you need to pick up the phone and sound like you already know the job.
Tom Mitchell
Website enquiry · Highgate
Boiler keeps losing pressure. Could someone take a look this week?
Website form · 8:42am
Hi Tom — Dave at Northway. Quick few questions so we can help properly.
Every day. Free all this week. Phone call works.
Cheers Tom. Dave will give you a ring this afternoon.
Lead summary for Dave
- Boiler — pressure dropping daily
- Available all week · phone callback
- Replied 8:43am · qualified
What you get
- Instant SMS to every lead
- A few quick questions by SMS
- Callback-ready lead summaries
- Auto follow-ups at 1hr, 24hr, 72hr