Your admin, Handled — Here's how it works.
Handled qualifies your leads, turns voice notes into professional quotes, and builds your reputation through social posts and review requests — all through WhatsApp, all approved by you. Here's how each one works.
Your Leads
Never lose a lead because you were on the tools.
A new enquiry lands on your website. Handled replies instantly, qualifies the lead by SMS, and sends you a callback-ready summary. Automated follow-ups run for 72 hours so nothing slips.
- 1
Customer submits an online enquiry
They fill in your website form. Handled picks it up and responds in seconds — before the customer has clicked away.
- 2
Handled qualifies the lead via SMS
Handled texts the customer automatically — job type, urgency, location — before you even know the lead exists.
- 3
Instant WhatsApp summary to you
A clear, qualified lead lands in your WhatsApp — name, job, urgency, phone number. Ready to call.
- Instant SMS to every lead
- A few quick questions by SMS
- Callback-ready lead summaries
- Auto follow-ups at 1hr, 24hr, 72hr
1/3Customer submits an online enquiry
Northway Plumbing & Heating
Plumbing & heating — Highgate & North London
Get a free quote
SubmittedName
Tom Mitchell
Phone
+44 7700 900456
Job type
Roof repair
Message
Roof leaking through bedroom ceiling. Water damage. Very urgent.
Urgency: Emergency
We typically reply in under 5 minutes
✓ Free quote ✓ No obligation ✓ Local, insured roofer
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Your Quotes
Quote drafted before you leave the site.
Send a voice note with the job details. Handled transcribes, builds a professional quote, and fires it to your customer — all before you start the engine.
- 1
Send a WhatsApp voice note
Job type, price, customer name, when you can start — just talk naturally.
- 2
Get a preview back
Handled sends you a formatted quote to approve. Tweak anything before it goes.
- 3
Customer gets it instantly
A branded quote lands in their inbox and by SMS — professional every time.
- Voice note → professional quote
- Auto 48-hour follow-up
- Branded email + SMS to customer
- All quotes saved in one place
1/3Send a WhatsApp voice note
Handled · Quotes
online
Transcript
“Quote for Dave Thompson, full bathroom renovation in Croydon. Mobile 07812 345678, email d.thompson@gmail.com. Strip out £450, shower enclosure £1,200, toilet and basin £650, tiling £800, extractor fan £350, plumbing £500. Total £3,950 plus VAT. Start in two weeks.”
4:12pm ✓✓
Handled
Got it. Working on the quote for Dave now.
4:12pm
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Your Reputation
Every finished job becomes social proof.
WhatsApp a few job photos when the work is finished. Handled writes the caption, publishes the post to Facebook and Instagram, and sends the customer a Google review request.
- 1
WhatsApp a few finished-job photos
Send the photos like you would to a mate. Handled gets them ready to post.
- 2
Captions written for you
Handled writes the caption and lines everything up for Facebook and Instagram publishing.
- 3
Auto Google review requests
Your customer gets a Google review request at the right moment, without you chasing it.
- Job photos → published social posts
- Captions written for you
- Facebook + Instagram publishing
- Auto Google review requests
1/3Send finished-job photos to Handled
Handled · Reputation
online
Finished the kitchen and bathroom reno in Putney. Really happy with how it came out.
4:45pm ✓✓
Handled
Lovely job. Drafting a social post and a review request for Sarah Jenkins now.
4:45pm
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Setup takes about 10 minutes.
One short form. A two-minute WhatsApp link. Then it runs in the background while you carry on with the work.
- 1
Connect your business
Tell us your name, trade, phone and a few preferences. One short form — about 5 minutes.
- 2
Send work in like normal
Voice notes, photos, forwarded enquiries — sent through WhatsApp, same as always.
- 3
We reply, draft and follow up
Quotes, lead summaries, social posts and review requests all go out the right way at the right time.
What Handled is not.
A lot of software promises to help and then adds more work. Handled is different.
Not a CRM
It's not where you store contacts and pipeline. It just handles the moments that need to happen now.
Not another dashboard
Handled runs quietly in the background. The dashboard is there if you want to check in, but you won't need it.
Not a fancy AI play
AI drafts the messages and posts. You stay in control of what goes out.
Not a customer support bot
Your customer talks to your business, not a chatbot. The replies are real SMS and email.
Handled simply takes the rough information you already have and turns it into useful messages, quotes, follow-ups and summaries.
Get your evenings back.
Setup is done by a real person and takes about 10 minutes. Just WhatsApp — no new app, no dashboard.